At Pexy.lk, we ensure careful packaging and safe delivery of your orders. However, if you receive a damaged or defective product, we offer a return process under the following terms:
Eligible for Return/Refund
- The item must be unused, in original packaging, and in the same condition as delivered.
- You must notify us within 3 days of delivery.
- Proof of damage/defect (e.g., clear photos/video) is required.
Non-Returnable Items
- Products damaged due to:
- Incorrect shipping address provided by the customer.
- Mishandling after delivery (e.g., by the customer or courier after safe receipt).
- Free gift items provided with another purchase.
- Change of mind or accidental orders.
How to Initiate a Return
- Contact us within 3 days via:
- Email: [your-email@pexy.lk]
- WhatsApp: [your-number]
- Provide:
- Order number
- Clear photos/video of the damaged product
- If approved, we will guide you on the return process.
Refund/Replacement Process
- Refunds: Processed to the original payment method within 5-7 business days after approval.
- Replacements: Subject to product availability.
- Return Shipping: If applicable, costs will be communicated beforehand.
Processing Time
- Returns may take 7-14 business days to process after we receive the item.
We appreciate your support as a new small business! For any questions, reach out to us.
Last Updated: 2025/05/02