exy.lk (“we,” “us,” or “our”) operates the online store www.pexy.lk. We are committed to protecting your personal data in compliance with the General Data Protection Regulation (GDPR) and other applicable laws.

Data We Collect

We collect the following information to process orders and improve your experience:

• Personal Data: Name, email, phone number, shipping address, payment details (processed securely via third-party gateways).
• Automated Data: IP address, browser type, device information (via cookies for analytics).
• Communication Data: Emails, WhatsApp messages, or other correspondence.

How We Use Your Data

Under GDPR, we process data lawfully for:

• Order Fulfillment: To deliver purchases and provide customer support.
• Legal Compliance: For invoicing, fraud prevention, or tax obligations.
• Marketing: Only with your explicit consent (e.g., newsletters). You may opt out anytime.

Legal Basis for Processing (GDPR)

We rely on:

• Contractual Necessity: To fulfill orders (e.g., shipping details).
• Consent: For marketing emails or cookies (you may withdraw consent anytime).
• Legal Obligation: For retaining invoicing records as required by law.

Data Sharing & Third Parties

We do not sell your data. Limited sharing occurs with:

• Payment Processors (e.g., PayPal, Stripe) – Only for transaction completion.
• Shipping Providers (e.g., couriers) – Only to deliver your order.
• Service Providers (e.g., hosting, analytics) – Under strict confidentiality agreements.

Data Retention

We retain your data only as long as necessary:

• Orders: 5 years (for tax/legal compliance).
• Marketing Consent: Until you unsubscribe.

Your Rights (GDPR)

You have the right to:

• Access, correct, or delete your personal data.
• Withdraw consent (e.g., unsubscribe from emails).
• Request data portability or restrict processing.
• Lodge complaints with a supervisory authority.

To exercise these rights, contact us at:

• Email: info@pexy.lk
• WhatsApp: [+123456789]

Cookies & Tracking

We use essential cookies (e.g., for cart functionality) and optional analytics cookies (e.g., Google Analytics). You can manage preferences via browser settings.

Security

We implement measures (SSL encryption, secure payment gateways) to protect your data but cannot guarantee absolute security online.

Changes to This Policy

Updates will be posted here with a new “Last Updated” date.

Contact Us: For privacy-related questions, email info@pexy.lk.